JEREMIAH MUSA NGBEDE

Customer Support Virtual Assistant

Benue, NG.

About

Results-driven Virtual Assistant and Customer Support Specialist with 3 years of experience at Moniepoint, adept at leveraging Zendesk, HubSpot CRM, Asana, and Monday.com to streamline operations. Proven ability to manage high-volume customer inquiries and tickets, consistently delivering fast response times and achieving high customer satisfaction in a remote environment. Solutions-focused professional committed to optimizing customer experience and operational efficiency.

Work

Moniepoint

Virtual Assistant | Customer Support

Benue, Benue State, Nigeria

Jan 2023

→

Present

Summary

Managed high-volume customer support operations, leveraging CRM and project management tools to ensure timely issue resolution and maintain high customer satisfaction.

Highlights

Managed high-volume daily customer inquiries and support tickets via Zendesk, consistently achieving timely first responses and maintaining elevated customer satisfaction.

Resolved complex customer issues efficiently across email and WhatsApp Business, ensuring clear communication and professional service delivery.

Maintained 100% data accuracy in HubSpot CRM by meticulously updating customer records, optimizing follow-up processes and enhancing customer relationship management.

Streamlined task management and issue escalation using Asana and Monday.com, improving internal team coordination and resolution efficiency.

Successfully resolved customer conflicts and managed order tracking, directly enhancing overall customer experience and operational smoothness.

Education

IIENSTITU

B.MS

Human Resources

Enugu State University, Nigeria

Enugu, Enugu State, Nigeria

B.Ed

Science

Certificates

Professional Development Certification - Customer Service & Virtual Assistance

Jan 2025

Skills

Customer Support

Ticket management, Email management, Live chat, WhatsApp support, Customer inquiry resolution.

CRM & Helpdesk

Zendesk, HubSpot CRM, Ticket categorization, SLA management.

Project Tools

Asana, Monday.com, Task tracking, Workflow management.

Communication

Conflict resolution, Clear written communication, Multitasking under pressure.

Administrative Support

Data entry, Order tracking, Follow-up coordination.

References

Available upon request